1.SaaS Services and Support

1.1. Subject to the terms of this Agreement, Anvenssa.AI will use commercially reasonable efforts to provide Customer (and its affiliates) the Services as defined in the Order Form (“Services”) in accordance with the Service Level Terms attached hereto as Exhibit A. As part of the registration process, Customer will identify an administrative username and password for Customer’s account. Anvenssa.AI reserves the right to refuse registration of or cancel passwords it deems inappropriate because they are not sufficiently secure. In the event of cancellation of a password, Anvenssa.AI will provide Customer advance written notice of such cancellation and provide Customer an opportunity to change such password prior to cancellation.

1.2. Subject to the terms hereof, Anvenssa.AI will provide Customer with technical support services in accordance with the terms set forth in Exhibit B.

2.Restrictions and Responsibilities

2.1. Customer will not, directly or indirectly: reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Services or any software, documentation or data related to the Services (“Software”); modify, translate, or create derivative works based on the Services or any Software (except to the extent expressly permitted by Anvenssa.AI or authorized within the Services); use the Services or any Software for timesharing or service bureau purposes or otherwise for the benefit of a third party (other than an affiliate); or remove any proprietary notices or labels.

2.2. Customer represents that Customer shall use the Services only in compliance with Anvenssa.AI’s standard published policies then in effect and all applicable laws and regulations. Although Anvenssa.AI has no obligation to monitor Customer’s use of the Services, Anvenssa.AI may do so and may prohibit any use of the Services it believes may be (or alleged to be) in violation of the foregoing.

2.3. Customer shall be responsible for obtaining and maintaining any equipment and ancillary services needed to connect to, access or otherwise use the Services, including, without limitation, modems, hardware, servers, software, operating systems, networking, web servers, and the like (collectively, “Equipment”), including the security of any Equipment on Customer’s premises. Customer shall also be responsible for maintaining the security of the Customer accounts and passwords (including but not limited to administrative and user accounts and passwords) and files, and for all uses of Customer account with or without Customer’s knowledge or consent; provided that Anvenssa.AI is responsible for maintaining the security of the Customer accounts and passwords in a manner that is within Anvenssa.AI’s commercially reasonable control. For clarity, Customer is not responsible for security breaches of Customer accounts created by security breaches affecting the entire Services.

3.Publicity and Use Restrictions. The Services are provided solely for Customer’s internal business needs. Customer shall not sell or sublicense access to the Services. Customer shall not publish, reproduce, or copy content derived from the Services for external use without Anvenssa.AI’s permission.

This Agreement outlines the responsibilities and obligations of both Anvenssa.AI and the Customer to ensure the effective and secure use of our AI-powered support solutions. For further details, refer to the attached Exhibits A and B for specific service level terms and support provisions.