Newsroom
Laying the foundation for the next phase of AI -Enhanced customer
When it comes to customer support, not all AI tools are created equal. Early-model conversational chatbots fall short, often and adding to support agents’ workload instead of assisting. And while newer AI boosts efficiency, it’s incapable of truly replicating the human touch essential for complex use cases.
INSIDE BIG DATA
Unlocking Growth with Predictive Analytics
Our advanced AI technologies provide deep insights that enhance service efficiency and guide strategic improvements. By leveraging these insights, businesses can shift their support operations from a cost center to a key contributor to revenue generation
DM MAGZINE
A Welcome Distrupter -Generative AI of Anvenssa
This high churn rate exposes businesses to critical challenges, including missed opportunities, potential reputational damage due to inefficient support, and further strains on staffing. Recognizing the urgency, organizations are turning to technology to alleviate these challenges and enhance both the agent and customer experiences.
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BLOG
Real-World AI for Customer Retention: 5 Questions with Vipin Ramkrishnan and Pravin Sahu
Last week, Vipin ramkrishnan CEO and Co-founder of Anvenssa.AI, and Pravin Sahu, Co Founder and CTO of Anvenssa.AI , joined Rishabh Iyer, Distinguished critical topics such as AI’s role in enhancing customer satisfaction
WHITE PAPER
Inside the intelligence
Most artificial intelligence (AI) platforms hide their technology within a black box of proprietary claims.This paper does the opposite: revealing in detail how Anvenssa.AI works so you can make a more informed decision.
WEBINARS
Proactive Alerts: Increase Efficiency and Improve Customer Outcomes
Without technology, you would need dozens of agents dedicated to combing through case updates, subjectively flagging relevant ones, then manually assigning cases and updating key stakeholders.